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Processing Time
We will process your order as quickly as possible. Typical processing time for orders shipped ground is 2 to 4 days, depending on the availability of the items ordered.

Order Tracking
After your order is placed, you can login anytime 24/7 to view the status of your order. When your order is shipped, you will receive a shipment notification with a tracking number. Please visit our shipping page for more information.

Returns
We accept returns for full store credit on Sportswear, if the items are shipped back to us within 3 days of receipt. Please contact us to be issued your RMA number. You will have to pay a flat fee for shipping and handling on the replacement dress. The fee is $40 to ship within the United States, and $80 if the shipping address is outside the United States. This fee will be deducted from your store credit. There is NO re-stocking fee on the first item you return, however we charge a 10% re-stocking fee on subsequent item returned. Please see our returns policy for more information.
Shopping Policies
Dominique Boutique is an authorized retailer for all of the designers on our website. You can also find us listed as authorized retailers on the manufacturer's sites, for example at Jovani, Allure, Terani etc.
All our dresses are shipped in their original manufacturer packaging with authenticity tags attached. Beware of cheap imitation dresses available for much lower costs - we source all our stock directly from the manufacturer to guarantee a genuine product for your money!

 

We strive to keep every dress on the site up to date however, all dresses are subject to stock availability. While we have many dresses in stock, we may have to special order your dress. When you select the size and color of your dress you will see an estimated shipping time appear below. If this time suits, go ahead and place your order. If this time is not within your wear date range please contact one of our customer service representatives to help and discuss drop shipping options.

We request that customers enter their wear date on checkout. If no wear date is specified, our procedure is to proceed with orders that will become available within a month of the order date, or sooner. If the dress will be available at a time after a month after the order, we will contact the customer either by phone or via e-mail. If we don't hear from the customer in 24 hours, we will proceed with the order.

Not all dresses are available in every size right off the rack, some may need to be special ordered just for you. In this case, we strongly encourage customers to get measured properly and order the appropriate size as we cannot accept exchanges for special-order items. Also, once an order has been placed for a special-order dress, the order cannot be canceled.

Our website almost always accurately predicts shipping date when you enter the size and color for a dress. However, in the unlikely event that your dress is not available, we will notify you and void the transaction within 1 business day. Our customer service fashionistas are standing by and would be happy to assist you in finding a similar dress that's available!

 

Shipping Policies
we are happy to offer FREE shipping on all orders over $500.00 within the United States. All others a flat rate will apply.  This way you get all the benefits of shopping direct from a store with all the convenience of shopping online! With free shipping we typically use USPS priority or express mail. You can usually expect your package to arrive within 1 to 5 business days.
In some cases express shipping is available:
2 Day shipping - $50
1 Day Shipping - $80

We are also happy to ship your order outside of the United States. The shipping estimate will be around $100.00, you, the customer, are responsible for duty and tax costs imposed by the destinations country's authorities. Those fees assessed on these shipments are not associated with Dominique Boutique, they are collected and kept by the destinations country's authorities.

We ship using, USPS.
Once an order has been placed you can track the order progress Dominique Boutique . Log in to your account to view your order tracking number.

 

Payment Policies
we accept Visa, Mastercard, Discover and American Express as forms of payment.

We may charge a small amount (less than $1) to you card for verification purposes. This charge will be refunded after verification.

 

Return Policies
Accessories,  Evening Gowns and cocktail dresses are final sale, they  cannot be returned or exchanged.
Sportswear can be exchanged or returned with store credit only.

There's a few things you should know:
a. To begin the return process you will need a return authorization number (RMA number) issued by us. Contact Us to receive this number.
All return packages must have the RMA number on the box. All shipments without RMA numbers will be refused.
b. You must ship the items back to us within three (3) days of receiving
c. Make sure all the original tags are attached and the piece is unworn. We cannot accept returns of dresses that have been worn or damaged.
d. You will be given full store credit valid for six months at Dominique Boutique , on the first item you return. This will be credited to your  account and applied against your next purchase.
e. You will have to pay a flat fee for shipping and handling on the replacement item. The fee is $40 to ship within the United States, and $80 if the shipping address is outside the United States. This fee will be deducted from your store credit.
The restocking fee for returning shoes is 10% of the retail price.
i. We cannot accept returns or exchanges on discounted inventory sale items.
j. There will be no returns (refunds nor exchanges) accepted for any, handbags or jewelry.

 

All our dresses are inspected by the manufacturer before arriving . But we go one step further and inspect each and every dress again before it ships out to make sure that your gorgeous gown will arrive tear, stain and odor free! In the unlikely event that a damaged dress sneaks through the checks, contact us the day you receive the dress and we'll gladly replace the dress for you.

If for any reason you are unhappy with your purchase, we will do our very best to work with you until you are satisfied and have the dress of your dreams. However, we are not able to accept responsibility for refused packages. Refusing a package does not cancel the order - the customer is still liable for payment. If a customer refuses delivery of a package, and that package is shipped back to us, we will charge a flat fee for shipping and issue the customer a store credit. The flat fee for shipping and handling: $50 in US, $100 international. We will also charge any future shipping charges associated with that order. If a customer refuses delivery of a package and the courier does not ship it back to us, we will relinquish all responsibility of that package as if it were delivered to the customer, and the customer remains liable for payment of that order.

 

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